SAN FRANCISCO, CA–(Marketwired – Aug 13, 2015) – Christine Crandell, host of BrightTALK video series Market Movers, connects with American Support CEO Matt Zemon and Five9’s EVP of Sales & Business Development, Dan Burkland, to look at how American Support’s innovative partnership with the cloud contact center provider is solving a social crisis: helping highly skilled veterans and underemployed military spouses find jobs.
Veterans can have a tough transition from military to civilian employment and military spouses face underemployment so frequently that the circumstance has developed into a broad social challenge calling for smart innovative solutions.
Christine Crandell, a recognized thought leader in B2B marketing, will spotlight an inventive solution with opportunities at cloud-based call centers in the August 13th segment of her Market Movers video series hosted on the BrightTALK webinar and video platform.
Crandell spoke with Matt Zemon and Dan Burkland to find out more about how they are working together to bring military spouses and veterans employment opportunities in contact centers.
“Technology enables innovative solutions to seemingly impossible social crises,” said Dallas Jessup, Content Marketing Manager at BrightTALK. “We applaud Christine for leveraging the Market Movers audience to spread the word about American Support’s solution for veterans and military spouses.”
“The call center space is a perfect job for a military spouse or veteran,” said Zemon. “We saw a chance to help this community of highly skilled people that needed both flexibility and an opportunity to use their transferable skills.”
“What was appealing to us about working with American Support was the ability to make a difference for an over-skilled but under-served employment sector that were not being hired at the rate they should be,” said Burkland. “With the power of the Five9 cloud contact center software, we are able to help companies employ valuable and skilled workers wherever they are located in a virtual contact center. With an internet connection and a headset, agents can simply log in and take calls from anywhere and their supervisors can monitor and assist them from anywhere as well.”
Learn more in the newest installment of Market Movers here.
About Christine Crandell:
Creator of Sellers’ Compass, author, blogger, advisor and speaker on B2B customer success
BrightTALK™ is where professionals find videos and webinars that help them make better business decisions.
About American Support
Since 1989 American Support has delivered exceptional inbound and outbound telesales results. With three US-based Contact Centers and highly trained Virtual Agents across the country, American Support’s clients can count on consistent sales performance. American Support is proud to be creating jobs here at home and is specifically focused on hiring veterans and military spouses whenever possible.
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. Five9 provides businesses secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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