Confirmit Horizons Recognised for 7th Consecutive Year for Helping Clients Improve the Customer Experience
London, UK and Oslo, Norway and New York, NY: 16 June 2016 — Confirmit, the leading global customer experience solutions provider for Voice of the Customer, Voice of the Employee, and Market Research, today announced that TMC, a global, integrated media company, has named Confirmit Horizons Version 19 (V19) as a recipient of a 2016 CRM Excellence Award, presented by CUSTOMER magazine. This marks the seventh consecutive CRM Excellence Award win for Confirmit.
The award recognised Horizons V19 for its advanced Voice of the Customer (VoC) capabilities, which enables businesses to gain maximum value and insight through customer feedback. Released in September 2015, Horizons V19 is the most comprehensive, industry leading, flexible, multi-channel software platform for customer experience, employee engagement and market research programmes. The platform boasts a range of powerful capabilities that help all levels of an organisation access the right information with the right analytics to make informed business decisions.
Notable enhancements to the VoC platform have boosted users’ ability to design and launch surveys through a range of convenient channels, including web, mobile, tablet, SMS, IVR and more. Businesses can then uncover new insights from both structured and unstructured data, and analyse, report on, and share results according to roles and hierarchies in a range of formats to ensure the needs of all individuals within the organisation are met.
“As businesses are continually exposed to an incredible amount of information, it is our commitment to provide our clients with solutions that will enable them to produce rich insights, make smarter decisions and react faster to their business needs,” said Michael Wooh, Chief Marketing Officer, Confirmit. “It’s an honour to be recognised as a leader in our industry and we’re delighted to continue driving positive business change and innovation in customer experience.”
“The 17th Annual CRM Excellence Award honours Confirmit for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Confirmit has demonstrated to the editors of CUSTOMER magazine that Horizons V19 improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2016 CRM Excellence Award winners are highlighted in the June 2016 issue of CUSTOMER magazine.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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