New York, August 29th, 2014 – EasyVista Inc. (www.easyvista.com), a global leader in IT Service and Asset Management solutions, is pleased by its overall performance within the Gartner Critical Capabilities assessment for IT Service Support Management (ITSSM). The Company believes the assessment functionally substantiates many of the core solution capabilities of EasyVista 2013 against a criterion that spans five use cases from basic ITSSM through to delivering IT services and support in the digital workplace.
The assessment was completed against twenty ITSSM products from sixteen of the world’s leading vendors, covering providers for low and mid-market organizations to large corporate and enterprise customers. The capabilities tested range from out-of-the-box functionality, core ITIL support processes, such as incident and problem management to ease of administration, integration and social collaboration. The Critical Capabilities for IT Service Support Management Tools, 2014 recognizes each tool’s ability to support typical use scenarios from basic, with some ITSSM capabilities and the ability to integrate with entry level, third party IT Operations Management (ITOM) solutions through to advanced, with a full range of capabilities and broader ITOM functionality or integration with enterprise solutions. View the assessment here – Gartner ITSSM Critical Capabilities 2014
“We believe the Critical Capabilities assessment of EasyVista 2013 finds our solution ideal for IT organizations that need deep ITSSM capabilities. Our solution fits well in the mid-market and it is no surprise that commercially this has been our success point for many years now’, observed Andrew White, EVP Marketing and General Manager, Americas & UK at EasyVista. ‘We note the comments made by Gartner and we feel they are justified. For our customers there are many free and established ITOM products and solutions to integrate with. We believe our customers have the right to determine their own best-of-breed integrations and our proposition is to provide an easy-to-use design interface that allows IT managers to utilize the ITOM tools that fit their organization.”
EasyVista received the second highest score of 3.37 out of 5 for the low to medium maturity use case and the third highest score of 3.30 out of 5 for the medium to high maturity use case. We believe EasyVista is ideal for small-to-midsize IT organizations that need deep ITSSM capabilities and are content to use other products for extended ITOM functionality.
The Critical Capabilities assessment complements the Gartner Magic Quadrant for IT Service Support Management. Both are important decision support guides for CIOs appraising vendors or selecting new solutions. For the vendors listed it is a valuable annual benchmarking exercise for their product and solution fit to market requirements.
Note on Gartner
The Gartner Critical Capabilities for IT Service Support Management Tools, 2014 was authored by Analysts: Jarod Greene, Tapati Bandopadhyay and Chris Matchett.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
EasyVista Inc., a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).
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