Addressing GBA’s growing medical needs with better cross-border health protection
FWD’s cashless hospitalisation service currently covers all Grade 3A hospitals in mainland China, with over 120 such hospitals located in the GBA.
As a leading provider of innovative medical services in mainland China and Hong Kong, New Frontier Group boasts a comprehensive healthcare system that includes general hospitals, specialty hospitals, and health management services. By combining the strengths of both parties, this partnership aims to provide professional medical resources and seamless cross-border medical services to FWD’s Eligible Customers.
Professor
Frederick
Ma,
GBS,
JP,
Chairman
of
the
Board,
FWD
Group
(left),
and
Mr.
Antony
Leung,
GBS,
OBE,
JP,
Co-founder
and
Chairman
of
New
Frontier
Group
(right),
announce
the
launch
of
the
strategic
partnership.
Professor
Frederick
Ma,
GBS,
JP,
Chairman
of
the
Board,
FWD
Group,
said,
“FWD
is
delighted
to
establish
this
strategic
partnership
with
New
Frontier
Group.
The
GBA
serves
as
a
key
growth
driver
for
China’s
economic
development,
and
the
increasing
flow
of
cross-border
talent
has
led
to
a
growing
demand
for
cross-border
medical
services.
Through
strategic
collaborations,
FWD
will
continue
to
provide
innovative
health
protection
services
for
our
customers.
We
look
forward
to
working
closely
with
New
Frontier
Group
to
improve
healthcare
accessibility
in
the
GBA
and
beyond,
offering
more
diverse
health
protection
solutions
to
our
customers.”
Mr. Antony Leung, GBS, OBE, JP, Co-founder and Chairman of New Frontier Group, said, “New Frontier Group is dedicated to creating value for customers through high-quality medical resources. This partnership combines FWD’s expertise in insurance with New Frontier’s healthcare network, further enhancing and optimising the integration of medical resources in the region. We will provide customers with diversified medical services to achieve a truly seamless cross-border medical experience, thereby improving the level of health protection for residents in the GBA.”
Three premium services for seamless cross-border health protection
FWD’s PREMIER THE ONEcierge One Team Health Management (“PREMIER THE ONEcierge”) network covers many top-tier hospitals across the pan-Asia region and is supported by a professional team of medical experts who recommend treatments most suited to customers’ needs. In the future, PREMIER THE ONEcierge services will be extended to Guangzhou United Family Hospital and Shenzhen New Frontier United Family Hospital, complemented by three premium services to offer residents across the GBA a more convenient medical experience:
- Cashless facility for hospitalisation: FWD will include UFH in its cashless facility hospital network, allowing insured persons to focus on medical treatment without having to worry about payment.
- Priority appointment with renowned specialists: UFH will provide preferential booking service of UFH doctors as well as physicians from other Grade 3A hospitals in mainland China that have contractual agreements with UFH to FWD insured persons. UFH will assist with the coordination process to ensure insured persons receive timely medical care.
- Cross-border cancer case coordination services: Insured persons will benefit from doctor-to-doctor tele-opinions between UFH doctors and Hong Kong doctors to develop the most appropriate treatment plans to fit the patient’s condition. The patient’s treatment plans in mainland China will also be followed up to ensure cross-border treatments are in good order.
FWD
Hong
Kong
and
New
Frontier
Group
teams
take
a
group
photo
to
commemorate
the
official
launch
of
the
strategic
partnership.
1The
Service
is
provided
by
third-party
service
providers
namely
HealthMutual
Group
Limited
(“HMG”)
and
its
healthcare
network
team,
New
Frontier
and
its
healthcare
network
team
and
UFH
(collectively
“Third-party
Service
Providers”).
2The
Service
is
only
applicable
to
the
medical
insurance
and
critical
illness
insurance
product
policies
issued
by
FWD
Life
Insurance
Company
(Bermuda)
Limited
(incorporated
in
Bermuda
with
limited
liability)
(“FWD”)
that
are
in-force
and
with
PREMIER
THE
ONEcierge
(“Policy(ies)”).
Terms
and
conditions
apply.
The
provision
of
such
Service
and
your
acceptance
of
the
same
shall
constitute
a
separate
contract
between
you
and
the
Third-party
Service
Providers.
The
Service
is
not
guaranteed
renewable.
FWD
reserves
the
right
to
terminate
or
vary
the
Service
in
its
sole
discretion
without
further
notice.
FWD
makes
no
representation,
warranty
or
undertaking
as
to
the
availability
and
quality
of
the
Service.
FWD
shall
not
accept
any
responsibility
or
liability
for
their
services,
opinions,
treatment,
negligence,
omission
or
failure
to
act
by
the
Third-party
Service
Providers.
FWD
reserves
the
right
to
change
the
Third-party
Service
Providers
or
replace
any
of
such
Third-party
Service
Providers
or
cease
and/or
suspend
the
provision
of
such
Services
without
prior
notice.
3Eligible
customers
mean
the
insured
persons
of
the
Policies
(“Eligible
Customers”).
FWD
reserves
the
right
to
change
the
definition
of
Eligible
Customers
without
prior
notice.
4Terms
and
conditions
apply
to
the
Cashless
Facility
that
can
be
accessed
at
https://www.fwd.com.hk/en/support/cashless-facility/.
It
is
only
applicable
to
in-force
FWD
medical
insurance
product
policies
with
PREMIER
THE
ONEcierge
(“Medical
Insurance
Policy(ies)”).
Cashless
Facility
is
an
administrative
arrangement
to
pay
the
covered
expenditures
when
the
insured
person
is
under
confinement,
but
not
a
benefit
item
under
the
Medical
Insurance
Policy
provisions
or
a
guaranteed
successful
arrangement.
FWD
reserves
the
right
to
terminate
or
vary
Cashless
Facility
in
its
sole
discretion
without
further
notice.
FWD
would
pay
the
medical
cost
to
the
relevant
hospital
on
behalf
of
the
insured
person
after
successful
arrangement
of
Cashless
Facility.
If
there
is
deductible
balance
(if
any)
of
the
Medical
Insurance
Policies,
insured
persons
are
required
to
pay
such
balance
when
admitted
to
the
hospital.
If
the
medical
cost
paid
by
FWD
is
higher
than
the
maximum
amount
of
benefit,
FWD
would
seek
reimbursement
from
insured
persons
for
such
amount.
Hashtag: #FWD
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