HONG KONG SAR – Media OutReach Newswire – 11 February 2025 – HKT has partnered with Microsoft Hong Kong to provide Operator Connect, making it the first local telecom carrier to offer the new Microsoft Teams Phone solution for enterprises in Hong Kong.
Operator Connect revolutionises business communications by seamlessly integrating existing business phone lines with Microsoft Teams through an operator-managed service. This solution enables enterprises to benefit from professional technical support and quality assurance while enabling Teams for calls, without the need for extensive changes or new hardware, resulting in a cost-effective, streamlined transition.
By utilising its self-managed network, HKT has also introduced HKT Operator Connect Plus, an advanced version of Microsoft Operator Connect powered by Artificial Intelligence (AI). Leveraging its expertise in solution design and system integration, HKT Operator Connect Plus offers monitoring of call quality, automatically alerting users of any potential issues2 and tracking down to the root causes of the fluctuations during voice calls.
Steve Ng, Managing Director of Commercial Group, HKT, said, “HKT has a long-standing history of providing reliable voice services to thousands of enterprises in Hong Kong. We understand the need for a future-proof, enterprise-grade communications platform in the evolving digital landscape. HKT Operator Connect Plus, powered by AI, assists enterprises in swiftly identifying and resolving cloud voice issues. Committed to enabling corporates in their digital transformation journey, we will continue to leverage the latest technologies, including AI and automation, to deliver advanced Unified Communication-as-a-Service (UCaaS) that caters to enterprises’ evolving needs.”
“We are thrilled to see the launch of Operator Connect in Hong Kong, marking a significant milestone in our collaboration with HKT,” said Cally Chan, General Manager of Microsoft Hong Kong and Macau. “By combining Microsoft’s industry-leading technology with HKT’s carrier-grade capabilities and local expertise, Operator Connect becomes a future-proven solution that provides customers with a comprehensive, reliable and AI-powered communications solution that will drive productivity and digital transformation for businesses of all sizes.”
Comprehensive
end-to-end
support
is
available
to
enterprises,
covering
Microsoft
licence,
technical
integration
and
operator-managed
service.
Additionally,
a
dedicated
technical
support
hotline
provides
professional
advice
on
preventative
measures
and
troubleshooting,
ensuring
reliable
communication
for
local
and
regional
businesses.
HKT
addresses
various
migration
challenges
and
operational
requirements,
ensuring
seamless
implementation
of
HKT
Operator
Connect
Plus
with
the
Teams
Phone
system.
_____________
1
Information
source:
https://cloudpartners.transform.microsoft.com/partner-gtm/operators/directory
2
This
is
a
value-added
service,
and
users
need
to
apply
for
it
separately.
Hashtag: #HKT
The issuer is solely responsible for the content of this announcement.
Support InfoStride News' Credible Journalism: Only credible journalism can guarantee a fair, accountable and transparent society, including democracy and government. It involves a lot of efforts and money. We need your support. Click here to Donate