SCOTTSDALE, AZ–(Marketwired – August 19, 2015) – TrueShip (http://www.trueship.com) — the leading provider of automated returns management solutions (ReadyReturns) — has just issued a new white paper to help better educate retailers on what consumers want from ecommerce returns.
As the ecommerce industry prepares to eclipse $1 trillion in annual sales, and as U.S. ecommerce has hauled in a record $300 billion for the first time in a year, ecommerce returns are quickly taking center stage as the most omnipresent deterrence or aid in the conversion funnel.
But many retailers have still been hesitant to adopt a customer-facing online returns policy and an automated process for consumers. The lack of doing so could actually be costing some retailers big dollars. With a convenient returns policy in place, customer confidence improves and conversion rates increase.
TrueShip’s new white paper (http://www.trueship.com/blog/2015/08/19/what-consumers-want-from-ecommerce-returns/#.VdUjCJdrqUk) helps retailers better understand the consumer mindset behind returns, as well as the aggregate returns statistics for the ecommerce industry.
It covers the following elements:
- How a convenient returns policy can actually make you money in the long run.
- Why consumers are scrupulous of the returns policy.
- Statistics on ecommerce returns.
- Statistics on what consumers want from a returns policy.
- Infographic: “7 Steps To Transform Your Returns Policy.”
“An e-retailer returns policy is a very important cog in the ecommerce wheel and conversion funnel,” explained Michael Lazar, Director of Online Marketing at TrueShip. “If you are not engaging users properly and offering a convenient, automated and efficient returns policy, there’s a good chance that shoppers will take their business elsewhere.”
Read the full guide at: http://www.trueship.com/blog/2015/08/19/what-consumers-want-from-ecommerce-returns/#.VdUjCJdrqUk.
New users can start a 30-day trial of ReadyReturns automated online retail returns software by visiting: www.trueship.com/online-retail-returns/.
#ShipSmarter – TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.
Start a 14-day trial of ReadyShipper shipping software by visiting: http://www.TrueShip.com/products/ReadyShipper.
#ReturnsHappen – ReadyReturns is a customer-facing, plug-and-play, self-service online product returns software solution. It integrates into virtually any website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.
Start a 30-day trial of ReadyReturns by visiting: http://www.trueship.com/online-retail-returns.
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Director of Online Marketing
Tel: (877) 818-7447
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