IT monitoring software probes various parts of the infrastructure servers, networks and applications and alerts IT about problems before they can cause an outage that affects the business. According to IT managers in the IT Central Station community, the most important criteria to consider when choosing infrastructure monitoring software include compatibility with existing infrastructure and customizable views.
Four of the leading IT infrastructure monitoring solutions are CA Unified Infrastructure Management, SevOne, Nagios and Opsview Enterprise, according to ratings by IT Central Station members.
But what do enterprise users really think about these tools? Here, users give a shout out for some of their favorite features, but also give the vendors a little tough love.
Unified Infrastructure Management (UIM)
Valuable features
“It gives a good baseline as to how we go about monitoring our clients, as each one is different but can fall into a specific category of infrastructure monitoring.” – Daniel B., Enterprise Tools Architect at a tech services company
“We’re able to predict how close we’re approaching our thresholds so we can head off a disaster, and we can troubleshoot it before it becomes a big problem.” – Gary G., Senior Director of Technology Services Operations at a tech services company
“The ability to be able to pull data out of multiple data sources and surface it all into a single tool. Some of the other tools that we had were very limited, [but] with UIM you can scrape virtually any data source.” – Craig D., Manager, End-to-End Monitoring, at a manufacturing company
Room for improvement
“UIM supports AS400, but it is somewhat limited.”
Dan H., Managed Services Operational Engineer at a tech services company
“Whenever there is an IP address change to the server … it won’t update automatically, [so] we have manually validated the probes. This should be improved.” says Franklin P., Senior System Engineer at a financial services firm
[Computerworld]
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