Expanded Compass tools and E-Series nodes accelerate new revenue opportunities for service providersPETALUMA, CA – January 29, 2014 – Calix, Inc. (NYSE: CALX) today announced a new solution for the delivery of Metro Ethernet Forum (MEF) Carrier Ethernet (CE) 2.0 services and LTE-Advanced mobile backhaul services by communications service providers. Composed of three main pillars, the solution is architected to address the emerging trends toward cloud-based and mobile work environments: – Service Verify: A new Compass software application that allows service providers to stay one step ahead of their subscribers through proactive monitoring, management, and marketing of service level agreement…
Author: RealWire
The London Internet Exchange’s has become the first IXP in the world to be awarded certification by the Open-IX Association (OIX). The announcement follows news that LINX’s first overseas exchange, LINX NoVA, is now live.To be an Open-IX certified IXP an exchange must fulfil a number of technical and operational requirements. The purpose of the requirements is to provide publicly available information on what the participants of an Open-IX certified IXP can expect.Open-IX certification signifies that LINX are not only adopting the high standards of operation set by Open-IX, but that it now has the right to utilise its certification…
UK expansion driven by innovative linguistic-powered customer service technologyReading 29 January 2014: Global multichannel customer interaction software company Eptica today announced record financial results. 2013 saw turnover increase by 18% to $10.6m (£6.5m), underpinned by growing demand for its innovative, linguistic-powered customer interaction software. This is significantly higher than the overall global software market, which had a predicted 2013 growth rate of just 5.7%, according to analysts IDC. Available in 26 languages, Eptica’s Enterprise Suite transforms customer service by applying linguistics and natural language processing across all digital channels.Within the UK, Eptica strengthened its operations and increased its customer base.…
LONDON, 29 January, 2014 – Kroll Ontrack, the leading provider of data recovery, information management and electronic discovery products and services, today provided insight into the trends that will become the biggest data challenges for 2014. The company predicts that the rise in erase verifications for SSDs and mobile phone adoption at work, coupled with the widespread use of HDD drives and online cloud services will increase the volume of data recovery requests next year. Paul Le Messurier, data recovery operations manager at Kroll Ontrack UK said: “As storage drives continue to grow in size and intricacy so does the…
Manchester, UK – Worldwide thin client supplier, VXL Instruments, launches its most powerful, quad core desktop thin client, the LQ series, offering a massive saving of up to $200 over equivalent competitor models. An excellent choice for Multi-Media applications and Power Users courtesy of the powerful 1.5GHz AMD Kabini Quad Core processor, the LQ and LQ+, the latter with PCIe slot, offer market leading performance levels together with proven VXL quality from over 30 years thin client expertise.Frank Noon, VXL’s VP Worldwide Sales commented; “Exclusively designed and developed in-house, the new LQ series puts VXL very much at the forefront…
Cloud-based real-time enterprise monitoring will enable ServiceNow customers to prevent incidents from affecting business operations Berkshire, ENGLAND, 29th January 2014: TeamUltra (www.teamultra.net), the UK’s leading ServiceNow partner, today announced that it had teamed up with FireScope, the expert in aligning customers’ technology performance to their business and customer experience. The cloud-based FireScope solution will enable TeamUltra to help ServiceNow customers to better monitor their global systems via a single real-time dashboard and improve service delivery performance to end-users.FireScope provides a single system of record for tracking critical business services across the entire global enterprise. It overcomes many of the traditional…
Latest Version Builds on Initial Launch Success with New Features for Business Professionals and Consumers to Increase ProductivityLondon, UK – January 28, 2014 – Parallels® today announced a significant update to Parallels® Access™ for iPad, the product that “applifies” Windows and Mac applications and lets customers remotely access and experience those applications as if they were made for an iPad. New features and improvements include Windows support which is now out of beta, support for 11 languages, and a new single port connection that makes it easier for users to work within certain corporate networks. Now Parallels also offers the…
Live demonstrations on Stand 38Åhaga, Borås, Sweden, 30 January 2014Borås, Sweden, January 28, 2014 – Intershop, the leading independent provider of omni-channel commerce solutions, is presenting at this year’s Distanshandelsdagen 2014, which takes place on 30 January at Åhaga, Borås, Sweden. With a focus on the future of commerce and a seamless customer experience across all touchpoints, Intershop will offer live demonstrations of its industry leading commerce platform, Intershop 7, on stand 38.Simplifying complexity to efficiently manage stores via multiple touchpoints is key in today’s online business, but many businesses struggle with providing consistent and user-friendly interfaces across all channels.…
Avaya IP Office Contact Center extends Avaya innovation in customer experience management to midsize businesses with the simplicity and value they requireSupporting 5 – 100 contact centre agents, IP Office Contact Center enables blended multichannel capabilities that improve customer experiences and agent efficiencyBuilt on the proven Avaya IP Office software platform as part of a comprehensive solution from a single sourceGuildford, UK – 28 January, 2014 – Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact centre functionality to midsize businesses. Purpose-built for the Avaya IP Office platform to enable voice, email and chat capabilities for…
London, 28 January, 2014 – PageOne Communications, a leading critical messaging solutions provider to the public and private sectors, today announced Hampshire Fire & Rescue Service (HFRS) has selected its Smartphone Responder App to provide secure priority messaging and to enable full integration of all communications into its command and control system. Implementing the Responder App has also helped Fire Officers consolidate devices; thereby ensuring critical alerts are elevated and acknowledged to improve incident response times.”We are making increasing use of mobile technologies to help us respond to, and deal with all types of 999 calls,” says Jerry Leonard, Group…