Ground Operations Job at an Express Courier Firm in Nigeria

Job Title: Ground Operations – Courier
Job opening ID: 51
Location: Lagos, Nigeria
Type: Full time
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World

Roles and responsibilities:
Typical duties included are but not limited to:

Vehicles, Computer Handhelds, & Vehicle Tracking System (VTS);
A. Check the safety of the vehicle based on the stations’ related standards & and its contents in accordance with Organisation’s policies and procedures to assure a healthy and safe driving.
B. Ground couriers carrying computer handheld; ensure safe keeping the device and preserve it from damage and/or destruction and undertake all measures necessary therefore, to ensure continuous normal usage of the device.
C. Courier should refrain from using the device for any purpose other than the purposes specified for its use by the company to protect the device from any power malfunctioning or unexpected software or hardware damages.
D. For stations using VTS ground courier should ensure the gps (global positioning system) device is positioned at the agreed place inside the vehicle & the gps is active (light is on) to have a smooth data transmission to the system.

Pickups and deliveries;
A. Handle all allocated pickups and deliveries on timely manner to achieve high level of performance as per Organisation’s quality of service standards.
B. Inspect shipment(s) upon pick up at customer side to ensure ground operations policies and procedures are fulfilled.
C. Ask customer to fill in the shipment’s waybill correctly to ensure all necessary information available for alerting process.
D. Check the picked up shipment packing and labelling based on ground operations policies & procedures to ensure the shipment is protected from any damage &/or loss.
E. Update the standard pick up log sheet fully with the required information in order to arrange for smooth receiving process at the warehouse operation & to be used for history tracking purposes.
F. Update the delivery run-sheet fully with the required information to enable the data entry team updating the status of the shipment on system & to be used for history tracking purposes.
In addition to the above courier using Computer Handheld should be held accountable for the following:
a. Post a status update for all OFD shipments (Delivered, or Attempted Delivery) on the device and transfer the update to system, to ensure instantaneous status visibility for all shipments.
b. Upon shipment delivery courier shall capture customer signature digitally on the computer handheld as a proof of receiving the shipment by consignee.
c. Update all assigned collections on the handheld device with a final status update (Collected, or Cancelled) and directly transfer the update to system, in order to ensure instant status visibility for all customers’ collection requests.

Cash handling;
Abide by the Cash, Customs Duties, & Collect Charges collection and handling procedures to ensure proper financial closure for all monetary cases

Skill set:
• High school, college diploma or junior college
• Good Command of English language
• Local Knowledge of areas and neighborhood
• Valid driving license
• Time Management
• Attention To details
• Problem Solving

Work experience: 2-3years

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