LAPO Celebrates Loyal Customers During 2025 Customer Service Week

Lift Above Poverty Organization (LAPO) Microfinance Bank has honoured its loyal customers across Nigeria as part of activities marking the 2025 Customer Service Week, reaffirming its commitment to financial inclusion and client-centered service delivery. The event, which was held simultaneously across the bank’s nationwide branches, celebrated clients for their trust, partnership, and resilience in supporting LAPO’s mission to empower low-income individuals and micro-entrepreneurs.

In a statement issued by the bank’s management in Benin City, LAPO described the celebration as an opportunity to appreciate customers who have contributed immensely to the institution’s success story. The bank, known for its extensive outreach to rural communities and small-scale entrepreneurs, said this year’s theme — “Service Excellence: Building Trust, Creating Value” — underscores the importance of customer satisfaction as the foundation of sustainable financial services.

The Managing Director of LAPO Microfinance Bank, Dr. Godwin Ehigiamusoe, commended customers for their continued loyalty and support over the years. He noted that LAPO’s growth and resilience in the microfinance sector are deeply rooted in the trust and patronage of millions of Nigerians who rely on its services to grow their businesses and improve their livelihoods.

According to Ehigiamusoe, “Customer Service Week gives us the chance to celebrate our clients, whose confidence in LAPO drives our mission of lifting people above poverty. Our customers are the reason we innovate, expand, and deliver services that meet their evolving financial needs. We dedicate this celebration to them.”

The week-long event featured a series of customer appreciation activities, including interactive sessions, award presentations, business development training, and financial literacy workshops aimed at equipping clients with better financial management skills. The bank also used the opportunity to recognize long-term customers who have maintained excellent repayment records and contributed to community development initiatives.

Branch offices across different states organized outreach programs and small community events, where customers received gifts, commendations, and special mentions for their outstanding partnership with the bank. At the headquarters, a mini-awards ceremony was held to honour top-performing clients, staff, and customer service representatives who exemplified LAPO’s values of integrity, empathy, and professionalism.

Speaking during the celebration, LAPO’s Executive Director, Mrs. Joy Omoregie, emphasized that customer appreciation remains a core part of the bank’s operational culture. She noted that beyond offering loans and savings products, LAPO is committed to fostering long-term relationships that create shared prosperity.

“Our customers are our partners in progress. We exist because of their confidence in our services. This celebration is not just symbolic but a reminder that customer service is central to our sustainability and social impact,” Omoregie stated.

She also revealed that LAPO has invested heavily in digital transformation to enhance customer experience and accessibility. According to her, the bank’s recent introduction of mobile and online banking platforms has significantly reduced transaction time and improved convenience for clients, particularly those in remote areas.“Our aim is to make financial services faster, safer, and more inclusive. We are ensuring that no one is left behind as the world embraces digital finance,” she added.

Customers who attended the event expressed appreciation for LAPO’s gesture, describing the celebration as heartwarming and motivating. One of the award recipients, Mrs. Halima Yusuf, a small business owner from Kaduna, thanked the bank for its continued support. “LAPO has been a true partner in my business journey. Their loans helped me grow my trade, and their financial training has improved how I manage my profits. This recognition means a lot to me,” she said.

Similarly, Mr. Peter Ojo, a long-term customer from Lagos, praised the bank’s consistent engagement with clients. “LAPO doesn’t just give loans; they educate us and make us feel like family. That’s what sets them apart,” he noted.

Staff members were also commended for their dedication to service excellence. The management emphasized that empowering employees to provide exceptional customer experiences remains a key strategic focus. “Our staff are the link between the bank and its customers. Their ability to deliver quality service and build trust determines how well we succeed,” said Mrs. Omoregie.

LAPO reaffirmed that it will continue to strengthen customer relations by introducing innovative financial products and expanding access to underserved communities. The bank plans to roll out new initiatives aimed at supporting women entrepreneurs, youth-led enterprises, and rural farmers through affordable credit and capacity-building programs.

Dr. Ehigiamusoe concluded by reiterating that the success of LAPO’s mission to eradicate poverty depends on the enduring partnership between the institution and its clients. “We remain deeply grateful to all our customers for their loyalty and resilience. As we look to the future, LAPO will continue to stand by them, empowering individuals, families, and communities to achieve economic independence,” he said.

 

As the 2025 Customer Service Week drew to a close, the celebration reaffirmed LAPO’s position as a leading microfinance institution dedicated to customer satisfaction, social impact, and inclusive growth. Through its ongoing commitment to service excellence, LAPO continues to build a stronger financial foundation for millions of Nigerians striving to lift themselves above poverty.