CHICAGO, IL–(Marketwired – Aug 4, 2014) – Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner and provider of the Interactive Intelligence Customer Interaction Center® IP communications software suite, is now a reseller of its Predictive Behavioral Routing application.
“Mattersight® Predictive Behavior Routing is a truly unique way for contact centers to improve business results by leveraging personality,” said Brett Zbikowski, Adapt co-founder and chief strategy officer. “We are pleased to offer the solution to our clients knowing it will deliver strong benefits.”
Mattersight® Predictive Behavioral Routing predicts which agent is best-suited to handle a caller based on the individual customer’s personality and behavioral data, as well as agent performance data. When businesses utilize behavioral pairing, they drive additional sales, reduce attrition, and decrease costs.
“We are excited to work with Adapt to introduce our innovative Predictive Behavioral Routing solution to its customers,” said Brett Theisen, Vice President of Strategic Business Development at Mattersight. “Adapt has a deep understanding of the analytics market, which positions our firms for shared success.”
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight’s analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company’s SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight’s solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.Mattersight.com.
About Adapt Telephony Services, LLC
Adapt is one of the most highly honored resellers and systems integrators of contact center and advanced IP PBX technology in North America and delivers, develops, installs and supports unified IP business communications. Adapt’s principal product offering, the market-leading Interactive Intelligence IP communications software suite called Customer Interaction Center, is optimized within vertical market applications such as financial services, retailing, government, healthcare, utilities and accounts receivables management. Founded in 1997, Adapt has produced contact center automation, enterprise IP telephony and business process automation solutions at hundreds of client sites. The company is headquartered in Oak Brook, Illinois, and has employees throughout the U.S. They specialize in sales, development, systems engineering and implementation, project management and technical product support. For more information, visit www.teamadapt.com or call (630) 468-7500.
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