Recovery Point announced that it was ranked as a leader in “The Forrester Wave ™: Traditional Disaster Recovery Service Providers, Q1 2014” report published by Forrester Research, Inc. in January 2014.
Six service providers were included in “The Traditional Disaster Recovery Service Providers Report” assessment. Forrester thoroughly evaluated these vendors across 45 criteria, broken down into three main areas: “current offering,” “strategy,” and “market presence.”
Forrester comments in the report’s profile of Recovery Point include:
“The small but mighty DR service specialist performed extremely well in this evaluation, buoyed by its strong advanced recovery capabilities, transparent pricing policies, and best-in-class service levels.”
“One of Recovery Point’s main differentiators is that it guarantees access to the recovery site where the customer has contracted.”
“Customer service is critical to Recovery Point, and it shows: The Company had the highest level of overall customer satisfaction of participating vendors.”
“I believe that this comprehensive analysis reflects Recovery Point’s differentiators in services and strategy, as well as our focus on customer satisfaction and excellence in service delivery,” said Recovery Point President Marc Langer. “Every member of the Recovery Point team is honored to be recognized as a leader in this industry; more importantly, we are delighted to have achieved the highest level of overall customer satisfaction of participating vendors. We believe our customer support team is the best in the industry, and feel this has been confirmed by Forrester’s independent research.”
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