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The Service Council Announces the 2014 Smarter Services Executive Symposium, Welcoming Global Service and Customer Experience Executives


BOSTON, MA–(Marketwired – Feb 14, 2014) – The Service Council™ today announced plans for its 3rd Annual Smarter ServicesExecutive Symposium built around the theme, Defining and Delivering Customer Success. The event is set to take place April 8-10, 2014 at the Hyatt Boston Harbor Hotel (event registration).

“The Service Council™ continues to strengthen its position as the leading community and information platform where global Service & Customer Experience Executives can validate and sharpen strategy. I look forward to welcoming hundreds of leaders from service and customer-centric brands at the 2014 Smarter Services™ Executive Symposium,” said John Carroll, CEO of The Service Council™.

Confirmed Advisory Board and Guest Speakers in attendance, include:

  • Bob Horastead, SVP, Global Technical Service at Xerox Corporation
  • Renee Cacchillo, VP, Service Delivery at Safelite AutoGlass
  • Rusty Walther: VP, Global Escalations Management & Customer Experience at Hewlett-Packard
  • Ken Kleinhample, VP, Quality at Whirlpool Corporation
  • Ivin Smith, VP, Customer Service & Worldwide Technical Support at Pitney Bowes
  • Jay Dietz, SVP, Service at KONE Corporation
  • Rajiv Mehta, VP, Service Operations at Samsung Electronics America

In addition to main stage presentations, guests will be provided the opportunity to hear case studies and panels from leading service and customer-centric organizations, while also taking part in transformational, case study oriented workshops aimed at creating an experiential learning environment.

Keynoting the event on Day 1 will be award winning author (Louder Than Words, 10 Practical Employee Engagement Steps…that Drive Results! and the recently released Creativeship, A Novel for Evolving Leaders) and Chief Engagement Officer of The Employee Engagement Group, Bob Kelleher. Bob will lead guests through a discussion on the topic, Creativeship And The Pillars To Prepare You For The Next Wave Of Service Workers. Keynoting the event on Day 2 will be Ron Kaufman, the world’s leading educator and motivator for uplifting customer service and building service cultures. Ron is the author of the New York Times and USA Today bestseller, Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet and 14 other books on service. Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

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Carroll continued, “We are pleased to welcome Bob Kelleher and Ron Kaufman to help spirit the discussion and to appropriately kickoff the event. Both bring practical experiences to their presentations having helped organizations around the globe in establishing an uplifting service culture and engaged workforce.”

The Service Council™ is pleased to thank Solution Partners Click Software, Etherios, Genpact, GeoFluent by Lionbridge, ServiceMax, AT&T, FieldOne and ServiceSource.

About The Service Council
The Service Council™ (www.theservicecouncil.com) is a leading research and advisory firm that supports an exclusive community of Services, Customer Experience and Customer Management Executives representing global, industry-leading, service-centric organizations.

All of The Service Council™ offerings are delivered through its proprietary Smarter Services™ research framework, uniquely positioning The Service Council™ to enable global Services Executives to measure, attain and sustain desired levels of Best Practices performance.

For more information on The Service Council™ visit www.theservicecouncil.com. For general inquiries please submit an email to info@theservicecouncil.com.

John Carroll
The Service Council™
T: (617) 717-8300
E: Email Contact