[24]7 to Present on Mobile and Omnichannel Experience at Mobile Voice Conference 2014

CAMPBELL, CA–(Marketwired – Mar 4, 2014) – [24]7, the intuitive customer experience company, will participate in two sessions at Mobile Voice Conference 2014, taking place March 3 – 5, at the Hyatt Fisherman’s Wharf, San Francisco. Mike Monegan, vice president of applications at [24]7, will speak about driving omnichannel customer service through mobile devices. Additionally, Hollis Chin, vice president of corporate marketing at [24]7, will moderate a panel titled, “What’s going on: Analytics for insights.” The conference organizers invited Monegan and Chin to participate at the conference based on their experience and expertise in the evolution of customer service on mobile devices.

Panel: Multiple modes of customer service: The evolution of the contact center
Speakers: Mike Monegan, vice president of applications at [24]7 and Matt Yuschik, mobile solutions architect, R&D, CTO group, global consumer technology at Citicorp
Panel date: March 5, 2014
Panel time: 11:00 a.m. – 12:00 p.m. PST

Panel: What’s going on: Analytics for insights
Moderator: Hollis Chin, vice president of corporate marketing at [24]7
Speakers: Navdeep Alam, director of engineering – analytics and prediction at Empirix and Joachim Stegmann, R&I director future communication at Deutsche Telekom AG
Panel date: March 5, 2014
Panel time: 4:25 p.m. – 5:15 p.m. PST

The Mobile Voice Conference examines the practical, business, and technical implications of the paradigm shift driven by growth in numbers and sophistication of mobile phones and other mobile devices. A revolution in the user interface, both voice-only and with other user interface modes, is changing the way individuals and businesses view services and devices using automated speech interaction. Similarly, voice is becoming equivalent to text through the use of speech-to-text and text-to-speech technologies. The Mobile Voice Conference “gives voice” to these trends.

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world’s leading companies. [24]7’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is noted by Forbes as one of America’s Most Promising Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in Campbell, California. For more information, visit: www.247-inc.com.

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.