MOSCOW, RUSSIA–(Marketwired – March 13, 2014) – Enghouse Interactive, the leading interaction management solutions provider, is marking its appearance at this year’s Call Center World Forum (Stand F225, Radisson Slavyanskaya Hotel, 2 Europe Square, Moscow, 18 – 19th March 2014) by announcing it has achieved a total of 99 Lync deployments over the last 18 months. The Enghouse Interactive solutions are instrumental in enabling customers to pilot and prove systems and migrate from incumbent PBX switches to Lync as part of a staged approach, thereby ensuring fast, successful implementations.
This success can be attributed to the Company’s contact centre expertise and its close working relationship with Microsoft. Working as a Gold Partner with Microsoft, Enghouse Interactive has also tested and certified for interoperability its full range of products, solutions and integration tools including its market-leading Communications Center (formally Zeacom) and newly released Operator Console for Lync.
Communications Center has also achieved ISV Qualification for Lync 2103 is now available for Microsoft partners and customers to experience the flexible, multi-media contact centre – the first implementation of its kind into a Microsoft Technology Centre.
In addition to its contact centre solutions for Lync, Enghouse Interactive will be giving visitors the opportunity to try its other fully featured contact centre solutions that neatly blend multichannel interactions, such as webchat, social media and video with traditional email, fax and voice, which are easily ‘flexed’ to match any size and complexity of organisation. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements and help drive effortless interaction between businesses and their customers.
Nick Applegarth, Managing Director – SE MEA & CIS, Enghouse Interactive says: “We can help organisations meet their customer communications needs with everything from best-in-class contact centres and communications consoles to tried and tested cloud solutions that give flexible access for today’s connected business”
“It’s an exciting time for customer interaction technology, with a new wave of solutions coming on stream,” adds Lina Arkhipova, Regional Manager for russia & CIS. “Microsoft Lync is instrumental in driving this change and helping to shape the contact centre of the future. Today, the rate of Lync deployments is ramping up. And we look forward to playing our part in this process by continuing to deliver solutions based around Lync long into the future.”
Throughout Call Center World Forum, Enghouse Interactive will have technical experts on hand to answer any questions from visitors on its stand. More information about the event is available on the show website.
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations. Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.
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