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    Home»News»Customer Care Officer Job at Powergen Engineering Limited

    Customer Care Officer Job at Powergen Engineering Limited

    News By AdminNov 25, 2013No Comments2 Mins Read
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    Job Title: Customer Care Officer
    Location: Lagos, Nigeria
    Employer: Powergen Engineering Limited

    Job Description:
    • Identify and Source Business opportunity effectively and efficiently, whilst maintaining the acceptable client support standards
    • Follow through on Client queries on specific jobs ensuring prompt resolution and feedback
    • Escalate and route Client/customer issues to the relevant process departments
    • Perform necessary system transactions related to your Clients request (on specific Jobs)
    • Use organization and time management tools to track client complaints and meet turn-around-times and other required metrics.
    • Inter-phase with the sales and Technical departments to proffer Productive business solutions.
    • Ensure invoices are raised and forwarded to the clients and notify all relevant units.
    • Follow up with customers on all outstanding checks
    • Seek new customers for company products and services.
    • Ensure existing customers maintain or increase their purchase of product or services.
    • Maintain quality and professional relationship between the company and its existing & future customers.
    • Responsible for updating company CRM tools and checking web mails and provide actions accordingly.
    • Compilation, interpretation & filing of customers correspondence and other related Documents.

    How to Apply:
    Interested and qualified applicants should apply online or send their Cover Letter and CV to hr@powergenltd.com

    See also  Front Desk Officer Job at Digital Dreams Limited

    Deadline: 28.11.2013

    Apply to this job

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