MIAMI, FL–(Marketwired – Mar 11, 2014) – This week the Forbes magazine published “40 Eye-Opening Customer Service Quotes” from famous personalities, ranging from Bill Gates to Mother Theresa, from Mahatma Ghandi to Steve Jobs. One quote from Doug Warner addressed the current development away from brick-and-mortar shops towards online stores. Warner said: “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” Looking at the American Customer Satisfaction Index (ACSI) released in February, many online businesses would benefit from taking his advice. According to the ACSI, customer satisfaction with Internet retailers dropped significantly last year, slipping by 4.9 percent to a benchmark of 78, the lowest score since 2001. Even though customer expectations have a significant impact on the outcome, according to David VanAmburg, the director of ACSI, it is up to companies to meet those expectations and make the shopping experience as pleasant and memorable for their customers as possible.
Niwali Test-O-Boost Health Store, a leading health supplement manufacturer, has made an effort to provide outstanding customer service long before the recent results were published, focusing especially on phone service, which sets the company apart from other online sellers, where customer support is limited to emails or online forms. Niwali Health Store has more than 50 people answering their phones, guaranteeing that real customers get to speak to real representatives rather than a computer voice. The service is constantly monitored to maintain the high standards of their support service. The goal is to answer any call within 15 seconds and representatives are trained on a frequent basis. Furthermore the net promoter score and the satisfaction are measured and improved on a rolling basis. The Niwali Test-O-Boost Health Store team, which takes care of all incoming calls, has a declared goal of assisting health company clients in helping millions of people achieve radiant health over the next decade by helping clients to expand their health-oriented customer.
Excellent phone service is not the only thing that the company is doing for its customers. In line with their mission to optimize human performance, health and beauty, they make an effort to inform and educate customers, entertain them and bring them together through online websites and platforms. All that is free of charge. Especially popular with men is Alpahamaletribe.com, a website that offers advice and tricks for a healthier, happier life. If you buy one of the many amazing products from their online store, you can also benefit from an extra perk, a continuity program that provides participants with free audiobooks, especially targeted towards male consumers. Each month subscribers automatically receive a CD with interesting topics.
Niwali Test-O-Boost Health Store is an online store dedicated to bringing health back to a state of perfection, healing one person at a time and working closely with nature. The company plans to help heal millions of people this decade through a blend of information products, supplements, coaching and health retreats. Their nutritional supplements are formulated with the highest quality plants and herbs from ancient Chinese, ayurvedic and shamanic medicine. These highly potent extracts help detoxify the body and provide a tonic boost by providing the right nutrients from minerals and vitamins to exotic phytonutrients and beneficial trace minerals. Information products are published in text, audio and video and cover the latest clinical research and tips to enjoy a healthy, happy life.
Niwali Test-O-Boost Health Store News: http://www.niwalinews.com
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